Application Support Engineer – Healthcare
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 61d ago
Undisclosed2–6 yrsfulltimeSourced from
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About this role
Req ID: phone_number
We are currently seeking an Application Support and Maintenance - Healthcare Provider (Enterprise Corporate Functions) to join our team in Bangalore, Karnataka, India.
Responsibilities - Incident Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
- Application Monitoring Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
- Change Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
- Stakeholder Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
- Compliance Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.
- Incident Problem Management
- Application Monitoring Maintenance
- Change Release Support
- Stakeholder Vendor Coordination
- Compliance Documentation
- Scheduling, rosters, resource management tools
- Knowledge of community engagement platforms (digital signage, resident portals)
- Troubleshooting SaaS-based administrative platforms
- Experience with Administrative systems like iCertis, Einstein, Parallon Workforce Management
Sourced from naukri
Skills
Community engagement platformsContent ManagementcotsDigital Signagedata privacyapplication monitoringAudit documentationhipaaimpact analysisClient SuccessBankingApplication SupportHealthcarecloudcomplianceArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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IT Services & Consulting
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