Application Support Engineer eFACiLiTY

Job Description

We are looking for a proactive and customer-focused Application Support Engineer to support the implementation, maintenance, and testing of the eFACiLiTY platform. The ideal candidate should possess strong analytical and troubleshooting skills and be passionate about delivering excellent customer support.

Key Skills

• Application Support

• Software Testing

• ERP/Application Support

• IT Support

• Software Implementation

• Client Communication

• Troubleshooting

• Incident Management

Responsibilities

• Provide application support and resolve client-reported issues within defined SLAs.

• Assist in software implementation and deployment activities.

• Perform functional testing and validate application enhancements.

• Analyse issues, identify root causes, and coordinate with technical teams for timely resolution.

• Interact with clients to understand requirements and provide effective support.

• Monitor application performance and ensure smooth system operations.

• Document issues, resolutions, and support activities.

• Track and manage support tickets while ensuring SLA compliance.

Requirements

• 0 5 years of experience in Application Support, Software Testing, IT Support, or Software Implementation.

• Basic understanding of software applications, databases, and troubleshooting techniques.

• Hands-on experience in software testing is preferred.

• Strong analytical, problem-solving, interpersonal, and communication skills.

• Ability to interact effectively with clients and internal teams.

• Bachelor s degree in Computer Science, Information Technology, or a related field is preferred.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.