Application Support Engineer at XL Dynamics India Pvt Ltd

Position: Application Support Engineer

• Job Shift: Night shift
• Experience: Minimum 1 year
• Education: BE/Btech/BCA/Bsc IT/MCA
• Job Location: -PAN India

KEY RESPONSIBILITIES:

• Provide Second level Technical Support to the clients in the USA.
• Troubleshoot application errors and provide resolution to clients.
• Troubleshoot issues/queries raised by operational teams related to application, find the root cause and provide findings to QC/Development.
• Manage issue resolution by providing solutions from a remote location or by accessing the users desktop.
• Record escalation from client and notify Development and QC team with detailed analysis.
• RCA documentation and Issue resolution documentation.
• Excellent communication skills, should be able to talk and text on chatbot with US clients.
• Having hands-on experience in C coding or macro coding is preferred.

Note:

• Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
• Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
• Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.