{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer 2","description":"

Shift:

24/7 Rotational Shifts (including Night Shifts)

Required Skills:

L2 Application Support
Production Support
Incident Management
Troubleshooting
SQL Queries
Windows & Linux Support
IIS / Web Server Support
SLA Management
Ticket Handling (ServiceNow, Jira, Remedy, etc.)
Root Cause Analysis (RCA)
Production Control Activities

Responsibilities:

Provide L2 support for customer-facing applications.
Analyze and resolve production incidents.
Troubleshoot application, IIS, and server-related issues.
Perform SQL query-based validations and issue analysis.
Handle incident triage, escalation, tracking, and resolution.
Collaborate with internal teams and maintain operational documentation.

Preferred:

Experience in IIS and Web Hosting.
Basic Batch Scripting knowledge.
Experience in production support environments.
Strong communication skills.

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