Application Support Engineer 2

Roles and Responsibilities :

• • Deploy and configure applications on Windows/IIS servers
  • Manage IIS (App Pools, Websites, Bindings, SSL)
  • Resolve front-end issues (login failures, access issues, session timeouts)
  • Troubleshoot endpoint/connectivity issues (URL access, API failures, DNS/port issues)
  • Handle SSL certificate issues (expiry, binding, installation, trust issues)
  • Diagnose application performance issues (slowness, high response time)
  • Troubleshoot printing issues (printer connectivity, spooler service, mapping)
  • Troubleshoot application errors.
  • Monitor and manage Windows services
  • Analyze logs (Event Viewer, IIS logs, application logs)
  • Perform server monitoring (CPU, Memory, Disk)
  • Manage Task Scheduler jobs
  • Write and execute SQL queries (SELECT, UPDATE, INSERT, DELETE)
  • Troubleshoot SQL data issues and SQL Agent Jobs
  • Take database backups (Full, Differential, Log)
  • Perform database restores (point-in-time, full restore)
  • Handle ServiceNow tickets (incidents, cases & Issues)
  • Execute deployments via ServiceNow change requests
  • Work with Dev/Analyst teams
  • Support on-prem and Cloud environments
  Required Skills
  • Strong knowledge of IIS and Windows Server
  • Strong troubleshooting skills
  • Experience in services and monitoring
  • Azure AZ-104 certified.
  • Basic SQL (queries, jobs, backup/restore).
  Good to Have
  • Basic Azure knowledge
  • PowerShell scripting
  • Networking basics (DNS, ports, firewall)
  Soft Skills
  • Good communication
  • Problem-solving mindset
  • Ability to handle production issues
  • Willingness to work in support environment