Application Support and Maintenance Professional
NTT DATA BUSINESS SOLUTIONS · Noida · onsite · Posted 47d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
a Application Support and Maintenance - Healthcare Provider(Clinical Ancillary - Radiology) to join our team in Noida.
Responsibilities - Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability, and system reliability.
- Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.
- Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.
- Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.
- Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.
- Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.
- Support application upgrades, patch deployments, release validation, system testing, and configuration management activities.
- Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.
- Develop, maintain, and update operational documentation, SOPs, knowledge base articles, and support procedures.
- Ensure compliance with healthcare regulations, security standards, privacy requirements, and organizational policies.
- Participate in on-call support rotations and provide production support for mission-critical healthcare applications.
- Support healthcare interoperability and integrations involving EMR/EHR systems, laboratory, radiology, pharmacy, billing, and other clinical applications.
- Experience working within the US healthcare provider domain, with a strong understanding of hospital workflows and operational support.
Sourced from naukri
Skills
database queriesRelease Managementconfiguration managementoperational supportHospitalAws EmrEHRintegrationsClient SuccessPharmacyCall SupportBankingApplication SupportHealthcarecloudRadiologymaintenancecomplianceArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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