Application Support Analyst

• Provide timely and effective technical support to resolve customer complaints and issues.


• Troubleshoot and diagnose complex problems using various tools and techniques.


• Collaborate with cross-functional teams to identify and implement solutions.


• Develop and maintain knowledge base articles to document common issues and resolutions.


• Analyze customer feedback and suggest improvements to the application or process.


• Participate in on-call rotation for after-hours support as needed.

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