Application Support Analyst

Job Summary

As Application Support Analyst, you will be joining a highly motivated Intelligent Automation platform team and experts working on automation opportunities to improve the efficiency and save costs for the company. You will actively collaborate with Product Owners, Business Users, Platform architect and other ITS infra teams to support enterprise grade platform management.

Responsibilities

• Day-to-day platform operations of OnPrem, AI & SaaS services, ensuring high availability, reliability, and adherence to SLAs.
• Ensuring reliable operation of automation services with proactive monitoring and issue resolution.
• Troubleshooting complex issues and contributing to continuous improvement.
• Working closely with product managers, developers, and support teams across regions.
• Maintaining technical documentation and the knowledge of supported applications.
• Whether you're building new automation, app or enabling platform, your work will directly influence customer experience, operational excellence, and employee safety.

Requirements

• A curious mind and eagerness to grow in a fast paced, agile environment.
• Strong communication skills and a collaborative spirit.
• A proactive attitude and openness to feedback.
• As a graduate joining our team, what matters most is your passion for technology, your willingness to learn, and your ability to collaborate.
• Good to have experience in enterprise governance standards and AI/ML ethics guidelines.
• Good to have experience in integrating SAAS automation products with APIs, databases, and other systems.
• Enthusiasm for solving real world problems through technology.
• You'll be supported by experienced colleagues and mentors who will help you build your skills and confidence as you contribute to meaningful projects from day one.

Preferred Qualifications

• Understanding of AI/ML, especially NLP, LLMs, OCR, and predictive models.
• Cloud and container technologies (e.g., Azure, Docker).
• Familiarity with architecture concepts.

Skills / Competencies

• APIs
• SAAS automation
• AI/ML ethics guidelines
• NLP
• LLMs
• OCR
• Azure
• Docker
• Databases

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.