Application Support Analyst

Roles & Responsibilities :-

• Provide end-to-end support for issue resolution across business applications, ensuring timely incident handling and service restoration.
• Perform detailed Root Cause Analysis (RCA) for recurring and critical issues, and implement preventive measures.
• Handle configuration support for enterprise applications including LOS, LMS, and CRM systems.
• Perform data corrections, reconciliation, and validation to maintain data integrity across systems.
• Identify and resolve data inconsistencies impacting business operations and reporting.
• Act as a liaison between business users, technical teams, and vendors to ensure smooth communication and resolution.