{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Analyst - L1/L1.5","description":"

Hiring for IT Services & Consulting
We are hiring an Strong experience on DocuSign + SmartSolve + TrackWise + JAGGAER, integration,

Job Description:

Application Support Analyst (L1 / L1.5)

Role Overview

We are hiring an Application Support Analyst for L1 and L1.5 support across DocuSign, SmartSolve, TrackWise, and JAGGAER.
The role involves handling incidents, service requests, and performing deeper troubleshooting for business-critical enterprise applications.

Key Responsibilities

Incident & Service Request Management
DocuSign: Envelope failures, workflow issues, access
- SmartSolve: Quality workflows, document control, deviations
- TrackWise: CAPA, audit, complaint management
- JAGGAER: Procurement workflows, supplier onboarding
- Support user queries and access issues
- Perform basic configurations and data corrections

Joining Period: Within 15 days to 1 month (Immediate joiners preferred)

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