Application Support Analyst - AB

Skills and Qualifications Required
Bachelors or Masters degree in Information Technology, Computer Science, or a related analytical
discipline.
3-5+ years of experience in application support, software support, or business systems support roles.
Hands-on experience supporting NetSuite is mandatory.
Experience with NSAR, including access management and governance processes, is highly preferred.
Strong customer service, stakeholder management, and relationship-building skills.
Willingness to work in US business hours and support a 24x7 operational environment when required.
Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word.
Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting.
Strong analytical, troubleshooting, and problem-solving capabilities.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to independently engage and support
US-based stakeholders.
Ability to work both independently and collaboratively within cross-functional teams.
Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker,
Ragic, Salesforce, and DocuSign.
Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage.
Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation,
and operational efficiency is preferred