Application Specialist

Role : Application Specialist

Location : Kolkata

About the Role

The Application Specialist – ROP Device is responsible for delivering effective product demonstrations to doctors and healthcare professionals, ensuring a clear understanding of the device, its features, and clinical benefits.

This role plays a critical part in supporting the sales team through impactful demonstrations, user training, and on-ground clinical support, including installation and troubleshooting in hospital settings. Strong communication skills and hands-on device expertise are essential for success in this role.

Key Responsibilities

• Deliver confident and effective product demonstrations to doctors, hospitals, and clinics.
• Clearly explain device features, clinical benefits, and workflow to healthcare professionals.
• Travel extensively to conduct demos and customer meetings across the assigned region.
• Support the sales team in customer acquisition and conversion through impactful demonstrations.
• Provide on-site training to doctors, nurses, and technicians on device usage.
• Assist in device installation, setup, and initial onboarding at customer locations.
• Address customer queries and provide technical and clinical clarification.
• Build strong knowledge of ophthalmic products, competitors, and clinical workflow.
• Coordinate with internal teams to share feedback, resolve issues, and drive improvements.

Technical Competencies

• Strong knowledge of ROP (Retinopathy of Prematurity) screening and diagnosis workflow.
• Ability to perform and demonstrate live imaging procedures on neonatal patients.
• Understanding of fundus imaging, image capture techniques, and quality optimization.

Behavioral Competencies

• Excellent planning, prioritization, and time management skills.
• Polite, respectful, and collaborative communication style.
• Strong ownership of assigned tasks and goals.
• Responsive, proactive, and solution-oriented mindset.