Application Specialist - Postpress (Sivakasi)

Job Summary

Are you looking for a challenge Thats what we offer!

Requirements

• BE/B.Tech/Diploma in Printing technology is preferrable.
• Relevant work experience from 6 to 8 years in Postpress machineries, especially in Diecutters Folder Gluers and Foil stamping
• Excellent business communication in English is mandatory
• Willing to travel extensively across India.
• Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Service Department.
• Support sales operation with respect to technical issues, customer complaints and sales opportunities.
• Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall customer satisfaction.
• Demonstrate leadership in developing and living up to Heidelberg s new values (Listen, Inspire, Deliver) to optimize the results of the SSU business.

Responsibilities

• Ability to understand requirements and advise technical solutions as per guideline.
• Expedite the escalation of technical issues to Regional Service Support and the Factory as needed.
• Should handle Demo, installation and training of of Diecutters Folder Gluers and Foil stamping
• Adhere to service policies, guidelines, and performance standards during the execution of assigned tasks, services, or installations.
• Provide comprehensive support to field team technicians, including branches, in resolving significant technical challenges.
• Assist Team Lead/Spare Parts Team/ in managing customer complaints concerning service disputes.
• Ensure prompt assignment of qualified technicians to service jobs without delay.
• Prepare accurate quotations for external service requests.
• Manage and supervise major repairs and overhauls.
• Provide valuable service insights to enhance customer satisfaction.
• Ensure comprehension and adherence to the Quality Policy.
• Assist in planning for installations, including training and application programs.
• Oversee technical information updates and field modifications.
• Maintain and recommend service tools to optimize operational efficiency.
• Ensure timely productivity and utilization.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.