Application Specialist - Cytogenetics

Base Location: Chennai / Hyderabad /Kolkata / Bhubaneswar

Division: Integrated Diagnostics Division

Job Description:

Looking for an application specialist to play a crucial role in promoting and supporting our cutting-edge molecular diagnostic products, primarily our cytogenetic solutions. This position requires a deep understanding of molecular biology, excellent communication skills, and the ability to educate and assist healthcare professionals in the effective use of our diagnostic solutions. He/She will work closely with the sales team, marketing department, and technical support to ensure customer satisfaction and drive product adoption.

Key Responsibilities:

Product Expertise:

• Develop and maintain a deep understanding of the company's molecular diagnostic products and their applications in the field of cytogenetics
• Stay current with industry trends, competitor products, and advancements in molecular diagnostics.

Customer Support:

• Provide technical support and training to healthcare professionals, laboratory personnel, and sales teams.
• Address and resolve customer inquiries, issues, and concerns promptly and effectively.
• Conduct product demonstrations and presentations to potential and existing customers.

Sales Support:

• Collaborate with the sales team to develop strategies for promoting molecular diagnostic products.
• Assist in the preparation of sales proposals, presentations, and marketing materials.
• Participate in sales meetings, conferences, and trade shows to represent the company and its products.
• Helping the Sales Team to achieve the targets for the molecular products.

Product Development:

• Collect and analyze customer feedback to inform product development and improvements.
• Work with the product management and R&D teams to identify and prioritize product enhancements.

Training and Education:

• Develop and deliver training programs for internal teams and external customers.
• Create educational materials, including user guides, technical bulletins, and online resources.

Regulatory and Compliance:

• Ensure all product-related activities comply with relevant regulatory requirements and quality standards.
• Assist in preparing documentation for regulatory submissions, if required.

Qualification:

Graduate or post-graduate in Human Genetics/Cytogenetics or related field. A Master's or PhD will be preferred.

Experience:

• 0- 2 years of experience in cytogenetics, laboratory work, or a related field. Experienced people will be preferred.
• Knowledge of FISH, Karyotyping is a must. Microscopy knowledge will be added advantage
• Previous experience in a customer-facing role such as sales, technical support, or product management is a plus.

Additional Skills:

• Strong understanding of cytogenetics
• Proven research & communication skills preferable including presentation skills
• Ability to explain complex scientific concepts to a non-technical audience.
• Strong problem-solving skills and the ability to handle customer issues with patience and professionalism.
• Ability to travel as needed to support sales efforts and attend industry events.
• Detail-oriented with strong organizational skills.
• Proactive and self-motivated with a customer-centric approach.
• Ability to work independently and as part of a team.
• Strong interpersonal skills with the ability to build and maintain relationships with customers and colleagues.