Application Runbook Administrator (Cutover SaaS)

Overview:

TekWissen Group is a workforce management provider throughout India and many other countries in the world. The below client is a global IT solutions and services provider for enterprise and midmarket clients, offering services such as cloud, cybersecurity, application modernization, and unified communications.

Job Title: Application Runbook Administrator (Cutover SaaS)

Location: PAN India

Job Type: Full time

Work Type: Remote

Job Description:

• The Application Runbook Administrator is responsible for administering and operationalizing Cutover SaaS platform to plan, build, govern, and execute runbooks for application recovery, environment changes, and key operational events.
• This role ensures runbooks are accurate, standardized, auditable, and aligned to change management and IT resilience practices, enabling predictable cutovers and reduced operational risk.
• Reporting/Alignment: Aligned to the IT Resilience Team (Disaster Recovery Team), partnering closely with application owners, infrastructure/Cloud teams, QA, InfoSec, and Service Management.
• Primary Focus: Cutover runbook lifecycle management (build, maintain, execute, improve).
• Core Value: Improve execution consistency, visibility, and auditability for resilience validation and critical events.
• Scope: Enterprise applications, shared services, and cross-team dependencies where coordinated task execution is required.

Required Qualifications and Skills

• This role requires strong operational discipline, cross-functional coordination, and proficiency with runbook-driven execution in regulated environments.
• Experience administering or power-using Cutover.
• Hands-on experience with IT Resilience, Incident Management (ITIL), and production support practices.
• Ability to translate technical procedures into clear, executable, step-by-step tasks with well defined ownership and acceptance criteria.
• Strong stakeholder management and facilitation skills (coordinating cross-team tasks).
• Knowledge of SDLC concepts, environment management, and deployment patterns (e.g., blue/green, rolling, canary) at a conceptual level.
• Familiarity with incident/problem management and post-event review practices.
• Strong attention to detail, documentation rigor, and an audit-ready mindset. What Good Looks Like
• Comfort working in fast-paced schedules, including after-hours maintenance windows when needed.

Preferred Qualifications:

• Preferred qualifications enhance effectiveness in complex enterprise environments and support broader automation and reporting needs.
• Experience operating in financial services and/or other highly regulated environments.
• Familiarity with ServiceNow or comparable ITSM platforms (change, incident, CMDB) and integrating runbooks with change records.
• Basic data/reporting skills (e.g., exporting runbook data, trend analysis, KPI creation). Understanding of access management concepts (role-based access control, least privilege).
• Experience supporting DR exercises, major releases, or enterprise cutover events involving multiple systems and teams.
• Exposure to Agile/DevOps delivery models and release trains; ability to adapt runbook governance to iterative delivery.

Experience:

• 10 years, 2 years into Cutover skillset

TekWissen® Group is an equal opportunity employer supporting workforce diversity.