BENGALURU · FULLTIME
Application Reliability Engineer
Niqo Robotics
Bengaluru · onsite · Posted 26d ago
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Section · 01
About this role
Who Are We (https://www.niqorobotics.com//)
Niqo Robotics is a Bangalore based Agri-tech company centered at AI, Computer Vision, and Robotics, revolutionizing the way farming is undertaken in India and the world. Our mission is simple – Building accessible and reliable robots for sustainable farming.
Key Responsibilities:
Incident Management:
- Detecting, diagnosing, and resolving issues quickly to minimize user impact.
Issue Analysis
- Perform first-level troubleshooting of user-reported issues by analyzing system functionality and reviewing historical data to identify root causes and determine resolution or escalation paths.
Proactive Monitoring:
- Implementing and maintaining monitoring solutions to identify potential problems before they escalate.
Performance Optimization:
- Analyzing system performance, identifying bottlenecks, and implementing improvements.
Automation:
- Automating repetitive tasks and processes to improve efficiency and reduce manual errors.
Post-Incident Reviews:
- Conducting thorough reviews of incidents to learn from mistakes and prevent future occurrences.
Collaboration:
- Working closely with development, operations, and other teams to ensure system reliability.
Documentation:
- Creating and maintaining clear and concise documentation for systems and processes.
Skills and Qualifications:
- Deep knowledge in handling Ticketing, CRM & Post Sales Support suites like Zoho/Salesforce/HubSpot or other equivalent suites
- Demonstrated ability in deeply understanding system functionality, troubleshooting issues based on your understanding, and thinking from the user's shoes.
- Standard proficiency in one or more programming languages, such as Python, Java, C++.
- Experience in using and managing cloud telephony services such as ZoomPhone
- Familiarity with monitoring tools and techniques.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and collaboration skills.
- Experience in ERP, Inventory Management and Hardware
- Standard knowledge of MS Excel/Google Sheets
Work Location – HQ, Indiranagar, Bangalore (Hybrid Work)
Working hours - US business hours (Pacific Time), 5 days a week (6pm to 3am IST)
Location : Indiranagar, Bangalore
https://niqorobotics.com/
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Section · 02