Application Production Support

Position Purpose: We are looking for L2 Production Support for cash management application. Candidates should have good troubleshooting skills for payment applications. He should have good understanding of deployment, DR test, incident, problem and change management. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with end users, infra teams and teams located in different geographical locations.

Responsibilities

Direct Responsibilities

• · Production Support for Cash applications
• · Need to handle P1/P2 incident with proper management update to management.
• · Handle user emails query and applications alerts.
• · Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
• · Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis).
• · Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.
• · Contribute towards ensuring DR readiness of all production applications
• · Contribute towards resolving Hardware, Software & Application related security vulnerabilities
• · Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans so as to ensure smooth functioning of existing systems.
• · Contribute to automation of repetitive manual activities with help of BNPP internal AI tools.

Contributing Responsibilities

• · Support problem management by identifying recurring issues and improvement opportunities
• · Collaborate with development teams on production defect analysis and resolution
• · Participate in release planning, deployment readiness, and post-release validation
• · Recommend enhancements to monitoring, alerting, and operational processes
• · Support audit, compliance, and security activities by providing operational evidence
• · Share knowledge, mentor team members, and maintain the knowledge repository
• · Collaborate with business stakeholders and application owners to ensure smooth service delivery
• · Drive continuous service improvement initiatives and participate in post-incident reviews
• · Ensure reconciliation, aggregation, certification, and policy jobs complete successfully

Technical & Behavioral Competencies

• · Minimum 5 years exp in Unix, Shell Scripting and Oracle
• · Should have good knowledge of Python.
• · Should understand vibe coding to automate manual tasks.
• · Good understanding of incidents, change and problem management process.

Specific Qualifications:

Bachelor of Engineering, MCA or Btech

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• · Unix
• · Shell Scripting
• · Oracle SQL
• · Python
• · Application Production Support knowledge

Behavioral Skills:

1. o Ability to collaborate / Teamwork
2. o Ability to deliver / Results driven
3. o Creativity & Innovation / Problem solving
4. o Adaptability
5. o Analytical Ability
6. o Ability to understand, explain and support change
7. o Ability to set up relevant performance indicators
8. o Ability to develop and adapt a process
9. o Ability to manage / facilitate a meeting, seminar, committee, training

Education Level: Bachelor of Engineering, MCA or Btech

Location: Mumbai