Application Production Support

Job Title: Application Production Support

Department: WMIS APS

About Business line/Function: This role is for BNPP Wealth Management APS team who support the application and infrastructure for the applications hosted

Position Purpose

Part of BNPP Wealth Management in ISPL, this position is created to support production activities for Applications hosted in Singapore and Europe.

The candidate will play a major role in handling Incidents, BAU service requests and health checks after patching activities. The position will be part of our 24/7 production support shift.

Responsibilities

Direct Responsibilities

As Part Of Our Production Support Team, You Will

• Provide technical support to systems, applications & batches used by Wealth Management
• Monitor closely issues raised by monitoring systems or users.
• Implement action plan documented in support guides.
• Analyze logs when unknown errors happen & enrich the support knowledge articles.
• Contribute to the continuous improvement of the service quality and system availability.
• Ensure strict compliance with bank processes and escalation procedures.
• Work on 24/7 production support (i.e Shifts/Weekend/Public holidays)
  
  

Contributing Responsibilities

• Contributing to ISPL events like CSR, Hackathon and Interview drives etc.
• Collaborate across teams to improve documentation process.
• Contribute to in continuous improvement process in terms of creating and maintaining knowledge base.
• Define standards and best practice.
  
  

Technical & Behavioral Competencies;

• Total 7+ years of IT experience working in IT infrastructure and application support with good mix of experience as given
• At least 3+ years of support experience on AS400 technologies (DB2/400, CL/400, SQL/400, RPG & RPGLE, COBOL/400)
• Good technical knowledge on AS400 Subsystem, Job Description, Job Queue, Job Logs, Journal, Objects, etc
• Good knowledge of CL/400 and OS/400 commands
• Knowledge on SQL/400 and other AS400 utilities
• Knowledge on any Job Scheduling system
• Basic understanding of BRMS (backup, recovery and media services)
• Good understanding on ITIL practices.
• Strong knowledge in batch processing
  
  

Specific Qualifications

Total 7+ years of IT experience working in IT infrastructure and application support.

Technical Skills

• Knowledge in AS400 technologies (DB2/400, CL/400, SQL/400, RPG & RPGLE, COBOL/400)
• Autosys or equivalent, CFT and Dynatrace
• Technical knowledge on AS400 Subsystem, Job Description, Job Queue, Job Logs, Journal, Objects, etc
  
  

Behavioral Skills

• Ability to collaborate & Teamwork
• Adaptability
• Ability to share & pass on knowledge
• Communication skills - oral & written
  
  

Education Level: BE / Equivalent

Location: Bangalore

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.