Application Production Support- Siebel CRM
BNP Paribas · Bengaluru · onsite · Posted 22d ago
Not disclosed5–7 yrsfulltimeSourced from
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About this role
Job Title: APPLICATION PRODUCTION SUPPORT
Department: CIB – CEFS APS
About Business Line/Function
CIB is the corporate‑and‑institutional‑banking arm of the French banking group BNP Paribas. It sits between the retail‑banking division (BNP Paribas Personal Finance & Retail Banking) and the asset‑management arm (BNP Paribas Asset Management).
Position Purpose
This role provides Production support for Java/Windows based services in the CEFS domain. The incumbent will ensure application stability, diagnose and resolve issues, and drive enhancements across a broad technology stack.
The position operates within a virtual, multinational team and requires collaboration with other BNP Paribas locations and divisions. Candidates must demonstrate strong technical expertise, sharp analytical abilities, and meticulous attention to detail.
Responsibilities
Direct Responsibilities
Skills Referential (Required knowledge, skills and abilities)
Location: Bangaluru
About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
Department: CIB – CEFS APS
About Business Line/Function
CIB is the corporate‑and‑institutional‑banking arm of the French banking group BNP Paribas. It sits between the retail‑banking division (BNP Paribas Personal Finance & Retail Banking) and the asset‑management arm (BNP Paribas Asset Management).
Position Purpose
This role provides Production support for Java/Windows based services in the CEFS domain. The incumbent will ensure application stability, diagnose and resolve issues, and drive enhancements across a broad technology stack.
The position operates within a virtual, multinational team and requires collaboration with other BNP Paribas locations and divisions. Candidates must demonstrate strong technical expertise, sharp analytical abilities, and meticulous attention to detail.
Responsibilities
Direct Responsibilities
- Monitor, troubleshoot, and resolve incidents for Java applications in a production environment.
- Write and maintain automation scripts (Shell/Python) for routine operational tasks.
- Manage and tune Oracle/PL‑SQL databases supporting the applications.
- Operate and support workloads running on Kubernetes clusters.
- Schedule, monitor, and control batch workflows using AutoSys.
- Participate in cloud‑based deployments and operations (AWS/Azure/GCP).
- Leverage Dynatrace or comparable monitoring tools for performance analysis and alerting.
- Apply basic DevOps practices, including version control with Git, to streamline release and configuration management.
- 24 × 7 Shift Coverage – Work rotating shifts to provide continuous production support, including on call availability for weekdays, weekends, and, when required, ISPL holidays.
- Disaster Recovery (DR) Readiness – Participate in activities that ensure all CEFS production applications are DR ready, including testing, documentation, and remediation of gaps.
- Security Vulnerability Management – Assist in identifying, triaging, and resolving hardware, software, and application level security vulnerabilities to maintain a hardened production environment.
- Monitor, troubleshoot, and resolve incidents for Windows/Java applications in a production environment.
- Write and maintain automation scripts (Shell/Python) for routine operational tasks.
- Manage and tune Oracle/PL‑SQL databases supporting the applications.
- Operate and support workloads running on Kubernetes clusters.
- Schedule, monitor, and control batch workflows using AutoSys.
- Participate in cloud‑based deployments and operations (AWS/Azure/GCP).
- Leverage Dynatrace or comparable monitoring tools for performance analysis and alerting.
- Unix/Linux/Windows
- Must to have Oracle Siebel CRM
- Shell scripting and Python programming
- Oracle database with PL/SQL expertise
- Kubernetes orchestration (deployment, scaling, troubleshooting)
- AutoSys job scheduling experience
- Familiarity with cloud platforms (IaaS/PaaS)
- Monitoring tools such as Dynatrace (or equivalent)
- Understanding of DevOps concepts and Git version control
- Minimum 5 years of experience along with Bachelor's Degree
- Prior experience in SRE/Application Production Support domain.
Skills Referential (Required knowledge, skills and abilities)
- Unix/Linux/windows knowledge
- Shell scripting/Power Shell and Python programming
- Oracle database with PL/SQL expertise
- Kubernetes orchestration (deployment, scaling, troubleshooting)
- AutoSys job scheduling experience
- Familiarity with cloud platforms (IaaS/PaaS)
- Monitoring tools such as Dynatrace (or equivalent)
- Understanding of DevOps concepts and Git version control
- Ability to collaborate / Teamwork
- Communication skills - oral & written
- Decision Making
- Adaptability
Location: Bangaluru
About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
Sourced from foundit
Skills
BashAutoSys job scheduling experienceKubernetes orchestration deployment scaling troubleshootingOracle database with PL SQL expertiseSiebel CRMpython programmingDevOps conceptsJavaUNIX/Linux/WindowsPowershellGIT
About BNP Paribas
BNP Paribas
Banking
13k+
employees
1848
178 years old
France
headquarters
About
A prominent banking institution in the Eurozone, offering a range of financial services and support to clients within a rapidly evolving economic landscape.
Industries
Banking
Employee ratings
2,239 reviews
3.7/ 5
Culture
3.6
Career growth
2.9
Work-life
3.8
Employees rate it well for
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