Application Production Support Analyst

Required Skills

Tier 2 Support

1. Kafka administration (2y)
2. Client support (1y)
3. Azure (2y)
4. Event Hub (2y)
5. Linux (2y)
6. AKS (2y)
7. IBM Sterling B2B Integrator administration (4y)
8. Solace administration (2y)
9. Monitoring tools configuration (1y)
10. IBM MQ (1y)

SS Job Title

Tier 2 Application Support Engineer

Total HC approved

4

Location

Onsite at AT&T Office (Hyderabad/ Bangalore)

Work Arrangement

Work from office

Work Hours

Day shift where resource may need to work on shift to support tier 1 issue (shift).

Job Description

Required Qualifications / Must-Have Skills

- 4+ years of experience in application production support, integration support, or platform support.

- Strong troubleshooting skills across distributed enterprise applications.

- Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka (Administrator level) and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.

- Practical knowledge of IBM Sterling Integrator.

- Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.

- Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.

- Python scripting capability for support automation, operational checks, and repetitive task reduction.

- Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).

- Solid SQL/Postgres query skills for production support analysis.

- Experience supporting CI/CD release operations.

- Strong stakeholder communication and incident coordination skills.

Good-to-Have / Nice-to-Have

- Azure/Kubernetes/ITSM certifications.

Experience Level

Mid to Senior (typically 4 to 10 years)