Application Prod Support APAC APS team

Job Title: Associate

Department: CIB IT APS - Banking Platform APS

About Business line/Function: Payments and Cash Management

Position Purpose: We are looking for L2 Production Support for cash management application. Candidates should have good troubleshooting skills for payment applications. He should have good understanding of deployment, DR test, incident, problem and change management. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with end users, infra teams and teams located in different geographical locations.

Responsibilities

Direct Responsibilities

• Production Support for Cash applications
• Need to handle P1/P2 incident with proper management update to management.
• Handle user emails query and applications alerts.
• Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
• Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis).
• Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.
• Contribute towards ensuring DR readiness of all production applications
• Contribute towards resolving Hardware, Software & Application related security vulnerabilities
• Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans so as to ensure smooth functioning of existing systems.
• Contribute to automation of repetitive manual activities with help of BNPP internal AI tools.
  
  

Contributing Responsibilities

• Support problem management by identifying recurring issues and improvement opportunities
• Collaborate with development teams on production defect analysis and resolution
• Participate in release planning, deployment readiness, and post-release validation
• Recommend enhancements to monitoring, alerting, and operational processes
• Support audit, compliance, and security activities by providing operational evidence
• Share knowledge, mentor team members, and maintain the knowledge repository
• Collaborate with business stakeholders and application owners to ensure smooth service delivery
• Drive continuous service improvement initiatives and participate in post-incident reviews
• Ensure reconciliation, aggregation, certification, and policy jobs complete successfully
  
  

Technical & Behavioral Competencies

• Minimum 5 years exp in Unix, Shell Scripting and Oracle
• Should have good knowledge of Python.
• Should understand vibe coding to automate manual tasks.
• Good understanding of incidents, change and problem management process.
  
  

Specific Qualifications

Bachelor of Engineering, MCA or Btech

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

• Unix
• Shell Scripting
• Oracle SQL
• Python
• Application Production Support knowledge
  
  

Behavioral Skills

• Ability to collaborate / Teamwork
• Ability to deliver / Results driven
• Creativity & Innovation / Problem solving
• Adaptability
• Analytical Ability
• Ability to understand, explain and support change
• Ability to set up relevant performance indicators
• Ability to develop and adapt a process
• Ability to manage / facilitate a meeting, seminar, committee, training
  
  

Education Level

Bachelor of Engineering, MCA or Btech

Location: Mumbai

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.