Application Ops Team Leader (SIMS)

Job description:

• ParentPay Group is Europe s leading software product company and the UK s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries

.

• Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.

• ParentPay Group s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.

Key Responsibilities:

• System Management: Proactive management of daily tasks for systems and services.
• Compliance: Overseeing patching and upgrades to meet standards like PCI DSS, ISO27001, and Cyber Essentials+.
• Support: Managing third-line support and acting as a key escalation point.
• Performance: Monitoring and managing the capacity and performance of team-owned assets.
• Documentation: Ensuring creation and maintenance of support knowledge articles and wikis.
• Automation: Managing the development of scripts to automate manual operational tasks.
• Business Continuity: Overseeing the testing and invocation of disaster recovery plans.
• Team Leadership: Managing the team's training, performance, and the transition of new services into operations.