Application Manager - Business Applications and AI

About Station Satcom:

Station Satcom is a maritime satellite communications managed-service provider supporting around 8,000 vessels from offices in Singapore, India, the UAE and the Netherlands. The business runs on a portfolio of applications Zoho One (Desk, CRM, Books and others), our billing and purchasing platform, partner portals and a growing set of AI workers built into those systems.

About the Role:

We are looking for an Application Manager to own the business applications Station Satcom runs on, and to lead how we build AI into them. You will keep critical systems such as our billing and purchasing platform stable, secure and well documented, while running the projects that put AI to work across the business: AI agents inside Zoho, API-based integrations with large language models, and automation that removes manual work from Support, Finance and Operations. You are the bridge between users, vendors and technical teams, and the person accountable for making our applications do what the business needs.

Key Responsibilities:

Application ownership

• Own the full lifecycle of core business applications: requirements, selection, implementation, configuration, upgrades and retirement.
• Act as system owner for the billing and purchasing platform (currently IBIS), covering purchasing and billing workflows, rate plans, month-end runs, and data consistency between billing, CRM and finance systems.
• Lead evaluation, data migration, parallel running and cut-over when an application is replaced.
• Serve as the escalation point for application issues; manage vendors to their SLAs and hold them accountable for fixes, patches and releases.
• Analyse user needs and translate them into clear requirements, enhancements and integrations.

AI capability and integration

• Run AI projects end to end: define the use case, build the business case, choose the approach (platform-native, API-based or custom build), deliver, and measure the result.
• Understanding how AI workers and agents running inside our applications (for example Zia agents in Zoho Desk and CRM), including their configuration, prompts, knowledge sources, guardrails and performance.
• Design and manage integrations between our applications and AI services through APIs (for example OpenAI, Anthropic Claude, Azure OpenAI and Zoho Zia), including authentication, rate limits, cost control, logging and error handling.
• Direct external AI developers and vendors: set requirements, review deliverables, and ensure all code, prompts, credentials and data flows are documented and owned by Station Satcom.
• Track AI cost, accuracy and adoption; report outcomes to management and retire what does not deliver value.
• Maintain a prioritised roadmap of AI opportunities across Support, Finance, Sales and Operations.

Governance, security and documentation

• Protect application data integrity, access control and security, working with IT Security on access reviews, API key and secret management, and vendor security assessments.
• Apply the companys AI governance and data-privacy policy: what data may be sent to AI services, human review of AI output, and audit trails.
• Maintain controlled documentation of configurations, integrations, procedures and workflows in line with our ISO 9001 quality management system.
• Work with the Training team to train and support end users on applications and AI tools.

Requirements:

Essential

• Bachelors degree in IT, Computer Science or a related field.
• 5+ years managing business applications, including hands-on system ownership of a billing, purchasing, ERP or finance application.
• Proven delivery of at least one AI project into production (not only a pilot), such as an LLM-based assistant, AI agent, or document or email automation.
• Working knowledge of REST APIs, webhooks, JSON and common integration patterns; able to read API documentation and test integrations independently.
• Practical understanding of how large language models behave: prompting, retrieval-augmented generation (RAG), context limits, hallucination risk, output evaluation and cost per call.
• Project management capability: planning, vendor management, risk tracking and stakeholder reporting.
• Strong troubleshooting skills and clear written and spoken English.
• Ability to work across time zones with teams in India, Singapore, the UAE and Europe.

Desirable

• Billing Applications administration
• Scripting in Python or JavaScript.
• Experience in telecoms, satellite communications or the maritime industry.
• Familiarity with data-privacy law (India DPDP Act, Singapore PDPA, GDPR) and AI management standards such as ISO/IEC 42001.
• Certification in project management (PMP, PRINCE2) or in cloud or AI platforms.

What Success Looks Like in the First 12 Months:

• Billing and purchasing platform fully handed over, documented, and running without unresolved billing or data-integrity incidents.
• 1 or more AI use cases live in production, each with measured time or cost savings.
• Every API and AI integration recorded with its owner, data flow, credential location, running cost and fallback procedure.