Application Managed Support L2

Hi all,

We are hiring for the role AMS Application Managed Support L2

Experience: 4-6years

Location: Bangalore

Notice Period: Immediate - 15 days Only

Skill set:

AMS Application Managed Support L2

Role and Responsibility:-
• Functional Consultation and User training.
• Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported
• Coordinate with other teams/vendors during implementation, deployments, upgrades etc.
• Functional troubleshooting
• Data Correction using SQL scripts
• Handle Priority 1 issues (Major Incident Management)
• Act as point of contact for all issues impacting the Service (to customer/vendors/other teams)

Minimum ITIL foundation certified
• Minimum 5 years experience in Service Operations preferably supporting analytic solutions/infrastructure
• Ability to adapt and learn quickly
• Excellent coordination and stakeholder management skills
• Experience using BMC remedy

If you are interested drop your resume at [email removed]

Call: [phone removed]