Application Lead

 About The Role  


Project Role :Application Lead


Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact.


Must have skills :Contact Center Technology Implementation


Good to have skills :NA
Minimum

12 year(s) of experience is required


Educational Qualification :15 years full time education



Summary:Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP). Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training and knowledge-sharing sessions to enhance team capabilities.- Monitor project timelines and deliverables, ensuring adherence to quality standards. Professional & Technical

Skills:

Design solution architecture for scalable bot platforms using Dialogflow CX and GCPIntegrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)Implement security and redaction policies in DFCX for PII, PCI, HIPAA complianceArchitect scalable designs considering GCP quotas, regions, and failoversGood to Have:Implement CI/CD automation using Cloud Build or GitHub ActionsDrive cost optimization and GCP quotas/limits managementExtract usage insights using BigQuery, Looker Studio, and analytics tools

Additional Information:- The candidate should have 15+ years with minimum 10+ Years of experience in google dialog flow.- Google Cloud Professional Cloud Architect / Developer- A 15 years full time education is required.

 Qualification 15 years full time education