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    Job · 14987128

    Capgemini logo

    Application For Customer Service- Voice Hiring

    Capgemini · Kolkata · hybrid · Posted 51d ago

    UndisclosedFresherfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Role & responsibilities


    • Strong Communication & Customer Service Skills
    • Min graduation requirements must.
    • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
    • Must possess excellent written and oral communication, listening, and comprehension skills.
    • Stellar customer service skills and the ability to de-escalate customer frustration.
    • Superior problem-solving skills and the ability to work independently and objectively.
    • Dedication to the customer experience with the ability to build and maintain strong relationships.
    • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
    • Sound decision making.
    • Must be able to effectively adapt to accelerating changes.


    Sourced from naukri

    Skills

    Customer ServiceCustomer CareInternational Voice ProcessInternational BPOvoice process

    About Capgemini

    Capgemini logo

    Capgemini

    IT Services & Consulting

    235k+

    employees

    1967

    59 years old

    Mumbai, Maharashtra

    India

    About

    Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.

    Industries

    IT Services & ConsultingAnalytics & KPOBankingSoftware Product

    Employee ratings

    53,345 reviews

    3.6/ 5

    Culture

    3.6

    Career growth

    2.8

    Work-life

    3.8

    Employees rate it well for

    Work Life Balance7494Salary7201Work Culture5032Appraisal4419Senior Management3872

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    Application For Customer Service- Voice Hiring · waiting for your command