Application Engineer Technical Support

Responsibilities

• Experience in of application engineering support, technical support to domestic and global users.
• Strong technical background in technical support handling Tier 2 and Tier 3 issue resolution - includes code understanding and debugging if needed.
• Know to problem solving mechanisms, Root Cause Analysis methods
• Good troubleshooting and analysis skills. Keep track of all ongoing tickets and achieve SLAs.

Requirements

• Basic understanding on how to perform Communication traces analysis. Protocol worked on CAN, J1939, UDS and XCP etc.
• Read Logs, handling mobile application support would be added advantage.
• Working in automotive domain would be added advantage.
• Experience of working in geographically distributed and culturally diverse workgroups with strong team play and collaborative skills
• Computer Programming languages like Android Programming, Java and Scripting languages, PL/SQL or basic programming will be added advantage.
• Experience with projects in multiple technologies and functions.
• Good to have experience in supporting software application on different OS windows/ mobile OS and apps on Android and iOS.

Skills

• Excellent written and verbal communication skills
• Experience in representing data in form of reports/charts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.