Application Engineer, Technical Operations

Role Overview:

The Application Engineer owns robot deployment, configuration, and customer enablement at assigned sites. This role ensures every robot is correctly mapped, configured, and commissioned, that the customers on-site team is trained and self-sufficient, and that deployment issues are coordinated smoothly with Technical Support and Site Service Engineers.

Key Responsibilities:

Deployment & Configuration

Site mapping

Path planning

Mission creation

Workflow understanding

Robot configuration

Customer Enablement

Robot commissioning

Process optimization

Store/site setup

Train & support customer team

Documentation & handover

Support Coordination

Work closely with the Technical Support Engineer

Support Site Service Engineers during deployment

Escalate issues & provide feedback

Ensure customer satisfaction

Qualifications & Experience:

Bachelors degree in Engineering (Mechanical, Electronics, Robotics, Computer Science, or equivalent)

1-3 years of experience in robotics, automation, or field engineering deployment roles; strong freshers with relevant project experience may also be considered

Working understanding of robot navigation, mapping, or mission-planning concepts is an advantage

Skills & Competencies:

Strong troubleshooting and problem-solving skills

Ability to read site layouts/floor plans and translate them into navigation maps

Clear communication skills for training and enabling customer teams

Working knowledge of robot software/hardware interfaces and configuration tools

Basic working knowledge of Linux (command line navigation, file systems, service/process checks)

Comfortable coordinating across L1 technicians, L3 support, and customer stakeholders

Organized documentation habits for handover and knowledge continuity

Willingness to travel to customer sites as required

Preferred Experience:

Experience in industrial automation, robotics, field service, maintenance, or technical support roles

Exposure to autonomous mobile robots (AMRs), AGVs, or automation systems will be an added advantage