App Dev & Support Engineer I

We are looking for a highly skilled ServiceNow Developer with 2+ years of experience. In this role, you will drive the design, development, and optimization of ServiceNow implementations across multiple modules including ITSM, CSM, FSM, and EAM while also focusing on third-party integrations, identity access management (IAM), and role-based access control (RBAC). As part of a growing team, you will collaborate closely with cross-functional stakeholders to shape digital transformation initiatives that support enterprise-level business objectives.

Job Responsibilities:

• Platform Design Development

  Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.

  Create and manage advanced workflows, forms, business rules, and UI policies.

  Drive platform enhancements, version upgrades, and solution design while adhering to best practices.

• Integration Automation

  Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies.

  Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts

• IAM RBAC Implementation

  Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.

  Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing.

  Collaborate with security and compliance teams to maintain goverce and adherence to privacy regulations (e.g., Australian Privacy Act).

• Platform Administration Support

  Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.

  Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.

  Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies.

• Collaboration Leadership

  Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions.

  Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones.

  Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.

• Agile Delivery Collaboration

  Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives.

  Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery.

  Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality