API Support Analyst I

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.

Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron's, Investopedia, Stockbrokers.com, and others.

We are seeking several motivated individuals to join our API support team. The ideal candidate will possess strong mathematical and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-driven improvements.

Successful candidates will be proactive, analytical, and methodical, with a strong sense of initiative. This role offers both challenge and reward, and we look forward to reviewing your online application.

Job Responsibilities

• Provide written support to clients developing and troubleshooting applications that connect through our APIs, including those used for algorithmic trading.
• Assist clients in integrating API applications with third-party software (e.g., charting platforms).
• Support third-party institutions in integrating their applications with IBKR systems.
• Build and maintain a resource library for clients, including code snippets, documentation, and consulting materials.
• Develop test and demonstration programs using the IB API to serve as reference implementations for clients.
• Contribute to internal development efforts, including the creation of custom tools for internal teams and Client Service.
  
  

Job Requirements

• Bachelor's or advanced degree in Computer Science or a related field.
• 1+ years of coursework and/or professional experience programming in Java and Python; familiarity with C# and C++ is a plus.
• Proficiency with Linux Terminal and Windows command line tools.
• Working knowledge of Git workflows.
• Strong understanding of REST API architecture.
• Excellent written communication skills for handling client inquiries via email and online chat.
• Fast learner with a proactive and helpful attitude.
• Strong verbal and written communication skills in English; proficiency in a European language is an advantage.
  
  

Beneficial Skills

• Familiarity with trading terminology.
• Basic proficiency across operating systems, including Windows, macOS, and Linux.
• Experience with algorithmic trading.
  
  

Company Benefits & Perks

• Competitive salary package.
• Performance-based annual bonus (cash and stock).
• Group medical and life insurance.
• Modern offices with free amenities and fully stocked cafeterias.
• Monthly food card and company-paid snacks.
• Hardship/shift allowance with company-provided pickup and drop facility (depending on shift).
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.
• The benefits package is subject to change at the management's discretion.