APAC Regional Client Value Manager
Mars International India Private Limited · Not specified · onsite · Posted 68d ago
Undisclosed4–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The MGS Regional Lab Client Value Manager is responsible for building strong partnership with Mars segments to deliver:
Excellence in Customer Experience
Deploy and continuously improve the client relationship, including processes for:
- Service Level Agreements and Statements of Work with Mars segments
- Client interface for sample submission
- Escalation of inefficient lab services
- Improve customers satisfaction by building on the regional laboratory customer survey results
- Facilitate business partnership review program within the region
- Participate in a global community of regional laboratory client value managers to drive the standardization & alignment through creating a strong global community.
Laboratory Consultancy Services
- Deploy a regional service catalogue of client centric laboratory consultancy services for chemistry and microbiology to address customer needs and drive value into the business
- Deploy the key processes, procedures and tools to support these services
- Provide expert advice and guidance to regional development centres and factories on experimental design and data interpretation
- Manage metrics follow-up, performance review and continuous improvement of laboratories network
- Manage business review of external laboratories and Segments
- Supports technical review of external laboratories and Segments
- Support the strategy and propose the changes in the Regional Lab network
- Support Lab Governance program including chemistry, microbiology and site labs audits
- Support NIR program
MGS Laboratories Brand and Regional Communications
- Own the MGS Laboratories brand in Region and ensure the consistency of the representation in all client facing materials in Region
- Manage regional stakeholders by establishing and executing the regular connection, communications on services, metrics and other reporting needs, through leading regular business reviews
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Sourced from naukri
Skills
Data InterpretationContinuous improvementService levelChemistryComputer NetworksConsultancyMicrobiologydeploymentmanagementclient relationship
About Mars International India
Mars International India Private Limited
Food Processing
2.4k+
employees
1994
32 years old
McLean
United States (USA)
₹11.5L PA avg
Avg at Mars International India
About
Everyone has the power to make a difference. And when we’re all working towards the same shared vision, nothing is out of reach. That’s what we believe, and why our 125,000+ Associates around the world are empowered to take action every day towards the world we want tomorrow. Because we know, the world we want tomorrow starts with how we do business today. #TomorrowStartsToday.That’s our inspiration for pushing boundaries and challenging ourselves to transform the way we do business every day. For generations, we’ve been making many of the world’s most loved and most iconic brands, products and services. We want that to continue for generations to come. We know that as a global business we have the opportunity - the responsibility - to help create a tomorrow in which the planet, its people and pets can thrive.
Industries
Food ProcessingLegal
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