AP Functional Support (Tier 1) - Oracle ERP Cloud Professional

• Tier 1 AP Functional Support
  • Provide functional Level 1 support for the Accounts Payable module in Oracle ERP Cloud (Fusion) or Oracle EBS.
  • Serve as the first point of contact for AP-related queries and issues in Oracle E Business Suite / Oracle ERP Cloud.
• Support the inquiries related to:
  • Invoice entry
  • Payments
  • Vendor creation/maintenance
  • AP approval workflows
• Issue Triage & Resolution
  • Perform initial issue analysis, refer to standard procedures and job aids, and resolve common functional issues.
  • Document findings, troubleshooting steps, and final resolutions clearly and accurately.
• Ticket Management
  • Monitor, prioritize, and manage AP support tickets in the ticketing system.
  • Escalate complex or configuration-related issues to Tier 2/Tier 3 teams with proper documentation.
  • Ensure timely updates, adherence to SLAs, and consistent communication with end users.
• Collaboration & Ownership
  • Collaborate with cross-functional teams, business users, and technical support teams as required.
  • Take full ownership of assigned tasks, demonstrating accountability and reliability.
  • Support U.S.-based client stakeholders during overlapping working hours.

Bachelor s degree in Finance, Accounting, Business Administration, Information Technology, or a related field.

• 4-7 years of experience in AP functional L1 / Tier 1 support.
• Hands-on experience with:
  • Oracle ERP Cloud (Fusion) AP - Preferred
  • OR Oracle EBS AP - Acceptable
• Solid understanding of AP functional processes (invoices, payments, vendors).
• Experience with ticketing tools and documenting support cases.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to follow standard operating procedures and job aids.
• Excellent communication skills-verbal and written.
• Ability to work with U.S. teams and support overlapping US time zones.

• Exposure to Oracle Cloud (Fusion) implementation projects (not mandatory).
• Basic understanding of related modules such as GL, Procurement, or Cash Management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.