Analyst

Roles and Responsibilities :

• Analyze customer data to identify trends, patterns, and areas for improvement in the customer journey.
• Develop and maintain dashboards using Tableau to visualize key performance indicators (KPIs) related to churn management.
• Collaborate with cross-functional teams to design and implement targeted marketing campaigns that drive customer engagement and retention.
• Conduct regular analysis of campaign effectiveness using SQL queries and provide insights for optimization.

Job Requirements :

• 3-7 years of experience in analytics or a related field.
• Strong understanding of churn management, customer life cycle management, and customer journey analytics.
• Proficiency in Tableau or similar tools for creating interactive dashboards.
• Experience working with large datasets using SQL.