Analyst

Role: 3PL ERP OMS Integration Analyst

Exp: 5+Years

Location: RemoteRate Card: 1.9 L pm

Job Description5+ years experience working any of the WMS package solutions preferably Manhattan.
Serve as offshore point of contact for 3PL related issues raised by warehouse associates, supervisors, and shift leads.
Analyze 3PL-to-OMS/ERP/TMS interface issues (e.g., inventory sync failures, order status mismatches) and coordinate resolution with technical teams.
Must have good Cloud technical knowledge with deep knowledge on services. Preferrably AWS with knowledge in services like SQS, SNS, Kinesis, Eventbridge, Lambda, RDS etc.
Work with the onshore 3PL/Warehouse IT team, operations leadership and the IT/applications team for resolution of issues.
Should be available to work overlapping with US hours covering peak holiday sales periods
Should we well aware of various transactions at order / inventory entity levels between OMS, WMS and ERP, booking keeping and GL aspects to ensure all systems are well reconciled.
Should be capable of creating adhoc on-demand jobs and automations to proactively curb any production issues and roll it out with proper testing in quick time.
Should be aware of doing housekeeping as well as reprocessing of bulk impacted orders on need basis as part of sales period support activities
Should have good understanding of observability platforms, preferably New Relic to decipher issues as well as create any new dashboards as needed for proactively monitoring issues leading from the front and placing opinions in front of client leaders.
Track issue trends and proactively flag recurring problems that indicate a deeper system or process gap.
Identify opportunities to reduce manual workarounds through system configuration or process changes.
Support peak season readiness planning (volume stress-testing, configuration reviews, contingency planning).
Contribute to post-incident reviews and help implement preventive measures.

Required Qualifications:

5+ years of experience supporting a 3PL in a live warehouse/distribution center environment (e.g., Manhattan, Blue Yonder/JDA, FDM4 or similar).
Solid understanding of core warehouse operations and order journey: receiving, put-away, replenishment, wave planning, picking, packing, shipping, and cycle counting.
Experience with 3 PL WMS integrations to OMS, TMS, or ERP systems and understanding of interface/event-driven data flows (e.g., EDI, APIs, message queues).
Working knowledge of SQL for data investigation and reporting (able to write and modify queries independently).
Demonstrated ability to work directly with warehouse floor staff and translate operational issues into clear, actionable system requirements.
Strong communication skills — able to explain technical issues to non-technical operations staff and operational context to technical teams.
Experience supporting peak-season volume events (e.g., holiday retail surge).

Role & responsibilities

Preferred candidate profile

Perks and benefits