BENGALURU · FULLTIME
Analyst
Moody's Analytics
Bengaluru · onsite · Posted 23d ago
Sourced from
Undisclosed0–3 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Job purpose
L1/L2 support for PC logon issues, access management, MS Office Suite, system/laptop issues, networking issues, software installation issues, ticket management using ServiceNow, and documentation.
Key responsibilities
Provide L1 basic troubleshoot, FAQ, installation and configuration support handling issues / incidents remotely
PC Logon Issues: Password Resets, Account Lockouts, Multi-Factor Authentication, etc. - Remote Access Applications: VPN, VDI, AWS, Ninja one - Microsoft Office Suite: Outlook, Excel (incl add/remove add-ins), Word, etc. - Office 365: SharePoint/OneDrive, Teams, OneNote - PC Issues: Network/Server Connectivity, Slow machine, Unable to Print, etc. - Mobile Devices: MDM Enrollment, Device Compliance, Email Profile Issues, Calendar Sync, etc. - Industry Applications: Bloomberg etc. - Internal Application Support provide Level 1 support for internal applications depending on the requirements
Ticket registration and management using ticket management tools like Servicenow.
Provide solutions from knowledge base.
Update documentation into the knowledge base for future reference
Escalation to level 2
Communicate effectively with the customers to understand and provide appropriate solutions to their issues.
Gain broader proficiency for the product and demonstrate ability to contribute to forward direction.
Implement or adhere to best practices.
Demonstrate high attention to detail, should work in a dynamic environment whilst maintaining high quality
standards, a natural aptitude to develop good internal working relationships and a flexible work ethic.
Responsible for Quality Checks and adhering to the agreed Service Level Agreement (SLA) / Turn Around Time (TAT).
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Software InstallationL2 SupportServicenowMDMAccess Managementamazon web servicesService Level Agreementmobile devicesremote accessoffice 365Microsoft Office SuiteComputer NetworksApplication SupportSLABloombergcomplianceSharepointOnedrive
Section · Company
About Moody's Analytics
Moody's Analytics
Analytics & KPO
761
employees
2007
19 years old
New York, New York
United States (USA)
₹17.5L PA avg
Avg at Moody's Analytics
About
Moody's Analytics provides financial intelligence and analytical tools supporting our client's growth, efficiency and risk management objectives.
Industries
Analytics & KPOFinancial Services
Employee ratings
10 reviews
4.0/ 5
Culture
3.6
Career growth
3.2
Work-life
3.5
Employees rate it well for
Work-Life Balance41Company Culture40
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