Analyst

A. Payment processing and cash allocation

• Review daily bank statements, payment receipts, and remittance advice.

• Identify customer payments and allocate them against the correct invoices in SAP or other financial systems.

• Process direct payments, partial payments, advance payments, and on-account payments.

• Ensure accurate posting of payment amounts, customer accounts, and references.

• Meet daily processing targets and agreed SLAs.

  B. Unidentified and unapplied payments

• Investigate unidentified payments (UGL) and unapplied cash (ONA).

• Analyze bank references, remittance details, customer codes, and supporting documents.

• Follow up with customers, Collections, Treasury, and relevant stakeholders to obtain missing information.

• Monitor aged open items and ensure timely resolution.

• Perform appropriate clearing, transfers, and writebacks in line with approved procedures.

  C. Case Management and customer queries

• Manage payment-related cases through Case Management tools.

• Investigate payment posting, allocation, receipt, and invoice balance queries.

• Review supporting documents before resolving or closing cases.

• Coordinate with Customer Experience (CX), Collections, and other teams to resolve outstanding issues.

• Provide timely and accurate updates to customers and internal stakeholders.

  D. Reconciliation and financial controls

• Reconcile bank receipts with SAP postings and financial records.

• Identify and resolve payment discrepancies, duplicate postings, and incorrect allocations.

• Process approved reversals, transfers, and adjustments with appropriate supporting documentation.

• Maintain audit trails and comply with internal financial control requirements.

• Ensure all transactions are supported by valid remittance or other appropriate evidence.

  E. Stakeholder coordination

• Coordinate with Collections, Treasury, Customer Experience, Billing, and other country teams.

• Follow up on missing remittance advice, payment confirmations, and invoice discrepancies.

• Support cross-country payment allocation and intercompany/IPO-related activities.

• Escalate unresolved or aged items to the appropriate stakeholder.