Analyst
EXL Service · Kochi · onsite · Posted 37d ago
Undisclosed10–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Understanding of Insurance Finance and Accounting
- Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation
- Mailbox management and escalation handling & handling billing enquiries of customers.
- Should be able to manage a team and coach them continuously to achieve business goals
- To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs.
- To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
- Help team in building strong cross training framework along with managing updates of process changes in SOP’s
- Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
- Understanding of Insurance Finance and Accounting
- Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation
- Mailbox management and escalation handling & handling billing enquiries of customers.
- Should be able to manage a team and coach them continuously to achieve business goals
- To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs.
- To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation
- Help team in building strong cross training framework along with managing updates of process changes in SOP’s
- Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
- Bachelor's or Master’s degree in Accounting / B.Com or M.Com / MBA Finance
Sourced from naukri
Skills
ServicenowitsmIncident ManagementITILBillingOTCProblem managementService CatalogSLASChange Managementteam managementARAccounts ReceivableProject ManagementOrder To CashoperationsSLA ManagementAccountingreconciliation
About EXL Service
EXL Service
Analytics & KPO
39.1k+
employees
1999
27 years old
New York City,New York
US
₹11.1L PA avg
Avg at EXL Service
About
We make sense of data and drive your business forward
Industries
Analytics & KPO
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