Analyst

• Review customer service notes
• Check status of services on account in diagnostic tools
• Take appropriate steps to resolve customers problems
• Troubleshoot technical issues related to customer s services
• Communicate effectively and close the loop with clients in case of observations
• Update status in internal as well as client tools
• Meet process expectations with high quality standards and adherence to SLAs
• Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
• Good communication and interpersonal skills
• Ability to quickly and efficiently assimilate process knowledge
• Professional in conduct/behaviour, appearance and communication
• Understanding of web technology and cable setup
• Reliability in terms of attendance and timing
• Flexible for 24x7 shifts
• Should not have any commitments - part time courses, tuitions, etc. that hamper work performance

• Basic knowledge of excel
• Experience in troubleshooting related process
• Ability to analyse information and evaluate results to choose the best solution and solve problems
• G ood documentation skills

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