Analyst

Hiring Alert AXA Global Business Services (AXA GBS)!!
Requirement

• Excellent communication skills with a strong command of language as this process requires interaction with UK Customers
• Competence in engaging with members through live chat and voice calls effectively.
• Strong problem-solving skills and the ability to handle member inquiries with empathy and professionalism.
• Detail-oriented and capable of documenting member interactions accurately.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment. This team would require taking concurrent chats.
• Strong problem-solving skills and the ability to empathize with members while providing effective solutions.
• Ensure Strong problem-solving skills and the ability to handle member inquiries with empathy and professionalism.
• Detail-oriented and capable of documenting member interactions accurately and ensure high CSAT Score from the survey sent out.
• Knowledge of medical terminology
• Typing Proficiency: 40-60 wpm.
• Graduate / post-graduate degree

Education: Graduate (Candidates from MCA/BCA/B. E./BTech/MTech/B.Sc. CS/B.Sc. are NOT eligible)
Immediate Joiners only (0 to 15 days)
Candidate who have appeared for Interview in 3 months are not eligible. Role & responsibilities

Preferred candidate profile

Perks and benefits