Analyst

Join our dynamic team as a Contact Centre Technical Support Professional and be part of an exciting journey where youll make a real difference in our customers experience through expert technical guidance and solutions! What will you do: Provide advanced technical support and troubleshooting for equipment, software installations, and system integrations through multiple communication channels Analyze energy management systems, building management systems (BMS), and connected asset efficiency to develop comprehensive improvement recommendations Conduct in-depth diagnostic analysis and create detailed reports with actionable solutions for optimizing processes and asset performance Lead customer meetings to present technical recommendations and improvement strategies Monitor and respond to system events, alarms, and notifications while ensuring optimal equipment functionality What will make you successful: Deep technical knowledge in energy management systems and building automation, with cross-technology understanding Strong analytical capabilities with expertise in diagnostic troubleshooting and problem-solving Excellence in creating and presenting technical recommendations and improvement plans Outstanding customer service skills with ability to handle high-volume technical inquiries Proven track record in providing remote technical support and system optimization Whats in it for you: Opportunity to work with cutting-edge building management and energy optimization technologies Career growth through continuous learning and expertise development in multiple technical domains Collaborative environment with opportunities to make significant impact on customer success Professional development through hands-on experience with diverse technical challenges Engaging role combining technical expertise with customer interaction Let us learn about you! Apply today. Join our dynamic team as a Contact Centre Technical Support Professional and be part of an exciting journey where youll make a real difference in our customers experience through expert technical guidance and solutions! What will you do: Provide advanced technical support and troubleshooting for equipment, software installations, and system integrations through multiple communication channels Analyze energy management systems, building management systems (BMS), and connected asset efficiency to develop comprehensive improvement recommendations Conduct in-depth diagnostic analysis and create detailed reports with actionable solutions for optimizing processes and asset performance Lead customer meetings to present technical recommendations and improvement strategies Monitor and respond to system events, alarms, and notifications while ensuring optimal equipment functionality What will make you successful: Deep technical knowledge in energy management systems and building automation, with cross-technology understanding Strong analytical capabilities with expertise in diagnostic troubleshooting and problem-solving Excellence in creating and presenting technical recommendations and improvement plans Outstanding customer service skills with ability to handle high-volume technical inquiries Proven track record in providing remote technical support and system optimization Whats in it for you: Opportunity to work with cutting-edge building management and energy optimization technologies Career growth through continuous learning and expertise development in multiple technical domains Collaborative environment with opportunities to make significant impact on customer success Professional development through hands-on experience with diverse technical challenges Engaging role combining technical expertise with customer interaction Let us learn about you! Apply today. Looking to make an IMPACT with your career When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! 40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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