Analyst

Key Responsibilities

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the companys CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the companys products and services, as well as industry trends and best practices.

Requirements

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education

• Bachelors degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.