Analyst, Trust & Safety Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analyst, Trust & Safety Operations based in India.

This role sits within a fast-paced Trust & Safety Operations function supporting the quality and integrity of a global research technology platform. You will investigate quality issues, monitor operational data, and identify unusual patterns that could affect suppliers, clients, or users. The position combines data analysis, stakeholder collaboration, quality investigations, and continuous process improvement. You will work across departments to manage requests and escalations while providing clear, actionable insights from your findings. The role is well suited to someone who is curious, proactive, highly organized, and comfortable working with large datasets and multiple priorities. You will also contribute to quality programs, product improvements, documentation, and initiatives designed to strengthen operational standards. This is a fully remote opportunity requiring availability to work US Eastern Time (EST) hours .

Accountabilities:: Communicate and collaborate with cross-functional teams to manage incoming requests, quality concerns, and operational escalations.

Conduct quality investigations by analyzing operational data, identifying trends, and preparing clear reports and insights.

Monitor internal data, traffic patterns, and performance statistics to proactively identify unusual spikes, declines, or irregularities at supplier, client, or user level.

Support and drive quality programs involving suppliers, clients, users, and other relevant stakeholders.

Investigate data anomalies and help troubleshoot underlying quality or operational issues.

Share concise, actionable feedback and recommendations based on data findings.

Contribute ideas and requirements for the development and improvement of internal tools, products, and operational processes.

Regularly maintain and update product documentation, process documentation, and internal knowledge resources.

Identify opportunities to improve the overall quality function through new processes, tools, monitoring approaches, and operational practices.

Manage multiple tasks and investigations simultaneously while maintaining accuracy, prioritization, and timely follow-through.

Collaborate with stakeholders across different teams and geographies while maintaining strong and trustworthy working relationships.

Requirements

2–3 years of professional experience in the market research services industry is preferred.

Demonstrated ability to analyze datasets of varying sizes, identify patterns and irregularities, and investigate data-quality issues.

Experience working with market research data checks, validation processes, or related quality-control activities.

Strong proficiency with Microsoft Office, particularly Excel, including VLOOKUPs, pivot tables, filtering, formulas, and data manipulation .

Experience performing data cleansing activities such as de-duplication checks and working with large files.

Ability to communicate data findings clearly and concisely, both verbally and in writing.

Strong organizational skills with the ability to manage numerous tasks, investigations, and priorities in a fast-paced environment.

Proactive, curious, enterprising mindset with a willingness to learn new tools, technologies, and processes.

Commercial awareness and an understanding of how operational decisions can affect customers, suppliers, users, and business outcomes.

Excellent written and spoken English communication skills.

Strong interpersonal skills and the ability to collaborate effectively with stakeholders across different functions and locations.

A hands-on, problem-solving approach and the ability to bring structure to complex or ambiguous situations.

Knowledge of sampling criteria and panel management is a significant advantage.

Ability to work independently in a remote environment while remaining engaged and responsive to distributed teams.

Willingness and ability to work US Eastern Time (EST) hours .

Benefits

Fully remote working arrangement.

Opportunity to work within a global, fast-growing research technology and Trust & Safety environment.

Exposure to international clients, suppliers, operational teams, and large-scale research data.

Opportunities to contribute to quality programs, process improvements, and new tools and products.

Collaborative, cross-functional working environment with teams across multiple countries and regions.

Opportunities to develop expertise in data analysis, market research operations, quality management, and Trust & Safety.

Culture that values collaboration, innovation, accountability, curiosity, inclusion, and continuous learning.

Opportunities to contribute ideas and take ownership of meaningful operational improvements.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1