Analyst Trainee - Service Support Management

Job Summary

Service Support Manager plays a crucial role in managing Commercial Corporate customer renewal support for Gallagher UK Retail Business, ensuring high-quality Renewal and New Business service delivery. They coordinate with Service Team Managers to identify opportunities and development areas. They act as a dedicated member from GCoE for Account Executives/Account Handlers and support a team of 4 to 6 Account Handlers at the branch. They take proactive measures to initiate pre- and post-renewal activities promptly, monitor and follow up on triggered activities to ensure accuracy and timely completion, handle queries effectively to minimize re-work at the service center, collaborate with the branch to identify activities that can be offshored to the service center, and maintain a positive relationship with branch staff to enhance overall customer experience.

Responsibilities

• Act as dedicated member from GCoE for Account Executives Account Handlers
• Responsible for end-to-end support of the policy lifecycle services
• Participating in Renewal Strategic review meetings alongside Executives Handlers
• Support a team of 4 to 6 Account Handlers at the branch
• Take proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborate with branch to identify activities that can be offshored to service center
• Maintain a positive relationship with branch staff to enhance overall customer experience

Key Skills

• Insurance domain knowledge
• Excellent written and oral communication skills
• Stakeholder management
• Ownership and accountability
• Interpersonal skills
• Logical thinking and decision making

Qualifications

• Education: Degree - Bachelor Masters
• Graduate with minimum 5 years of experience in an Insurance domain
• Insurance certification - good to have
• Transition/onboarding of service - good to have
• SPOC - Single Point of Contact role for operations - good to have
• Onshore travel experience - good to have
• Insurance Certification will be the additional advantage

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