Analyst/ Sr. Analyst Performance Reporting
PCR Financial Aggregation · Mumbai · onsite · Posted 34d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- As a Reporting Analyst you will work directly with clients and anticipate their needs, resolve day-to-day inquiries, and follow through providing exceptional service.
- Your role is to deliver a best-in-class client experience for assigned clients
- coordinating with various PCR operations and technology teams to manage and drive activities required to provide clients with timely and accurate reports and data requests per their specifications.
- Activities include client engagement, producing prescribed reports, documentation of processes, status, issues and continually monitoring client satisfaction.
- The complexity of client needs varies from smaller clients which use standard reports and services to enterprise scale clients with complex technical integrations and other customizations.
- Client request management and ticketing (JIRA) Knowledge and content management (Confluence) Operational transparency dashboards to monitor client health and requests Portal configuration tools to shape client reporting Communication tools (MS Teams, Zoom, Slack)
Sourced from naukri
Skills
Content ManagementConfluenceClient Engagementcommunication toolsReporting AnalystJira AtlassianticketingHedge FundsoperationsPrivate Equity