Analyst Senior, Product Technical Support

About the team

This position is a technical application support role for ImageCentre/FCM (FIS Content Management), an industry leading, module-based content management and document imaging suite. We are a solution that provides many widely utilized functions within the financial and business industry. The application interfaces with many other FIS products suites along with third party applications. The team operates at a fast pace and is expanding its client base quickly. The core functionality is report archiving, document management and tracking, and workflow processing.

What you will be doing

This role is assigned cases for the resolution of processing issues and functionality concerns. The support technician will document client and internal updates along the case lifecycle through resolution or escalation reassignment. You will work both independently and with senior technical staff to correct the described concerns. You will work in both the software GUI and the Oracle SQL database to resolve many issues. This role is also expected to communicate with other vendors, such as core processing applications and Document Retrieval applications.

What you bring:

• 3-6 years Banking Operations, Customer Service, and/or technical support.

• Microsoft software application experience (Client OCX via TCP/IP communication to server-side COM-Component Object Model applications, Remote Desktop Connection Manager/RDC, Office)
• Proficient in building simple to intermediate SQL queries for application data validation.
• Service Now case management/ticketing experience

• Intrapersonal skills when dealing with a large client base
• Exceptional verbal and written communication

• Excellent work ethic and self-motivating

• Strong application-level problem-solving skills and sound technical judgment.
• Basic Windows network troubleshooting skills, including TCP/IP connectivity, web browser issues, and shared folder access.

Added bonus if you have:

• Core banking or item processing software experience
• Image scanning, handling and conversion experience

What we offer you

• A broad range of professional education and personal development possibilities FIS is your final career step!
• A variety of career development tools, resources, and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services technology
• A broad range of professional education and personal development opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

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