Analyst-Sailpoint

Key Skills: IAM, Provisioning, Servicenow ticketing, Sailpoint, Production Support

Roles and Responsibilities:

• Provide day-to-day operational support for IAM processes and SailPoint identity management solutions.
• Perform user provisioning, deprovisioning, account creation, account modification, and access revocation activities.
• Manage access requests, identity lifecycle events, password-related issues, and access discrepancies.
• Use ServiceNow to manage incidents, service requests, ticket tracking, escalations, and resolution updates.
• Troubleshoot provisioning failures, account synchronization issues, and SailPoint-related access problems within defined SLAs.

Skills Required:

• 3 - 6 years of experience in IAM support, SailPoint administration, technical support, or identity operations.
• Hands-on experience with Identity and Access Management operations and support.
• Practical experience with SailPoint identity governance and access management solutions.
• Experience handling user provisioning and deprovisioning, account lifecycle management, and access revocation.
• Experience using ServiceNow for incident management, service requests, and ticket resolution.

Good to Have:

• Experience providing production support for IAM or enterprise access management platforms.

Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.