Analyst, RPA Solutions

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Job Description

Position Summary

As an RPA professional at Accurate, you will play a key role in ensuring the stability and performance of Robotic Process Automation (RPA) solutions built using Microsoft Power Automate (Cloud/Desktop flows) and Kapow (Kofax RPA). The ideal candidate will be responsible for managing incidents, monitoring and supporting automation solutions, ensuring minimal downtime and adherence to SLAs. This role requires an understanding of automation technologies, incident management and the ability to work closely with business and technical teams to resolve issues and drive continuous improvement in automation processes.

Key Responsibilities

Monitoring & Incident Management

• Monitor automation workflows through:
• Microsoft Power Platform/Dashboards
• Kapow Management Console
• Track and respond to alerts, failures and SLA breaches
• Perform incident logging/updates in ITSM tools (ServiceNow, Jira, etc.)
• Communicate status updates and outages to stakeholders
  
  

L1-Support Responsibilities

• Perform initial triage and basic troubleshooting of incidents
• Analyze and debug reported issues:
• Power Automate flows (run history, logs, input/output data, connectors)
• Kapow Robot (design, execution flow, scraping logic)
• Restart failed bots/flows as per SOPs
• Identify common issues (timeouts, credential failures, missing inputs)
• Escalate unresolved/critical issues to Dev Lead
• Maintain SOPs, runbooks and knowledge base articles
• Root Cause Analysis (RCA):
• Perform detailed RCA for recurring incidents
• Document root causes, corrective and preventive actions
  

Required Qualifications

• Bachelor's degree (Any specialization).
• Basic understanding of:
• Microsoft Power Automate (Cloud/Desktop flows)
• Kapow / Kofax RPA (Design Studio, Management Console)
• Basic to Intermediate knowledge of APIs, Json and SQL (preferred)
• Basic knowledge of Python and Javascript (good to have)
• Familiarity with:
• ITSM tools (ServiceNow, Jira)
• Strong analytical and problem-solving skills
• Effective communication and stakeholder management
• Ability to work in a fast-paced production environment
• Documentation and reporting skills
• Enthusiasm for emerging and futuristic technologies, with a willingness to learn and adapt
• Working Days: Monday to Friday
• Time: 6:30 PM - 4:00 AM
• Work Location: India Remote
  
  

The Accurate Way

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it's what's best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

Special Notice

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [HIDDEN TEXT].

• Please be advised that all legitimate correspondence from an Accurate employee will come from @accurate.com email accounts.
• Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
• Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.