Analyst, Quality Assurance

Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.  

We’re here to give power to the patient. 

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Your Impact on Our Mission

As a QA Analyst, you will play a key role in strengthening Zocdoc’s quality ecosystem by ensuring that every issue entering our engineering pipeline is accurate, validated, reproducible, and data-backed. Partnering closely with QA Engineers, Product Engineers, and cross-functional teams, you will transform raw triage data into actionable insights — improving product quality, accelerating issue resolution, and enabling better decision-making.

By driving structured triage processes, reporting automation, and analytical insights within the Triage & Reporting Pod, you will directly impact the reliability of our product and the efficiency of our teams, ultimately helping patients access care with ease.

You’ll Enjoy This Role if You Are…

A detail-oriented, data-driven problem solver

Curious and investigative by nature

Someone who enjoys structured processes and improving them

A strong communicator who thrives in collaboration

Excited about automation, reporting, and AI-assisted analysis Motivated by uncovering patterns, trends, and root causes

A self-starter who enjoys diving deep into issues and data

Your Day to Day Includes…

Triage Operations & Issue Validation

Reviewing, reproducing, and validating all reported issues for accuracy and completeness

Determining root ownership using internal tools, logs, and monitoring data

Ensuring only well-documented, reproducible issues progress to Embedded QA or Product Engineering

Maintaining structured triage workflows and meeting SLAs during coverage windows, including night triage rotation

Data Collection, Automation & Reporting

Automating periodic data pulls and dashboards from Jira and QA systems

Developing scripts/tools to streamline triage and reporting workflows

Analyzing triage trends (volume, ownership, product areas, resolution, patterns)

Preparing weekly, monthly, and quarterly triage reports with insights and recommended actions

Insight Generation & Quality Decision Support

Identifying recurring issue patterns and high-impact problem areas

Surfacing data-backed insights to guide product quality improvements

Partnering with QA Engineers and Embedded QAs to provide quality intelligence and documentation support

Process & Reporter Enablement

Creating and maintaining triage playbooks, reusable queries, and data templates

Identifying reporter friction points and proposing training or documentation improvements

Supporting QA enablement, knowledge-sharing, and process optimization efforts

AI-Driven Analytics & Predictive Quality

Collaborating on AI-based reporting, predictive triage, and anomaly detection

Helping shape future AI-assisted decision-making frameworks within the po

You’d Be Successful in This Role if You Have…

Bachelor’s degree in Computer Science, Engineering, Data, or a related field

2+ years of work experience

Strong analytical skills and root cause identification ability

Exposure to Jira querying, SQL, Google Sheets, or App Scripts

An inclination toward automation and data-driven problem-solving

Excellent written and verbal communication skills

Ability to work independently, prioritize effectively, and manage SLAs

Familiarity with QA processes, triage workflows, and issue lifecycle

Bonus: experience with AI/ML tools, scripting, dashboards, Snowflake

Skills & Competencies

Technical

Jira querying

SQL basics

Scripting / automation inclination—Claude Code basics

Google Sheets, App Scripts, dashboarding tools

Analytical

Trend identification, data correlation

Root cause analysis

Data visualization and reporting accuracy

Collaboration

Cross-team communication

Clear documentation

Proactive feedback loops

Process

Agile QA processes

Triage workflows Prioritization & SLA management

Growth Mindset

Curious and self-motivated

Eager to learn automation & AI-driven analytics Continuous improvement mindset

Benefits

An incredible team of smart and supportive people

A competitive compensation package, including attractive medical insurance

Amazing perks – think catered lunch every day, Ping Pong, etc.

Daycare/creche facility for kids

L&D offerings + a free LinkedIn Learning account

Corporate wellness programs with Headspace

Cellphone and wifi reimbursement

Competitive parental leave

Sabbatical leave (over 5 years)

Annual sponsored health checkups

About Us:- Learn more at: https://www.zocdoc.com/about/ About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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