Analyst Quality Assurance

Must have Good communication skills

2 years of minimum on paper QA experience

Certification - Six sigma / Any quality cerification

Roles and responsibilities :

• Responsible for call/data quality monitoring.
• Provide feedback to agents using prescribed feedback model.
• Mentoring and coaching agents on process level issues.
• Monitor adherence to compliance procedures and processes.
• Responsible for reporting program level quality score to the process owners.
• Responsible for conducting calibration and performance review call in terms of quality with the internal team. (Initially will be assisting the senior quality analyst, training and guidance will be provided to be able to lead such meetings in future).
• Conduct refresher training on the basis of the errors identified.
• Communicate process updates by conducting a session as and when required.
• Maintaining update log and sharing it with the team on a regular basis.
• Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operations/management team.
• Identify and highlight potential risk areas and recommend preventive action.
• Exhibit behavior consistent with Cotiviti Values
• Customer Driven
• Collaborative
• Accountable
• Open

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualification:

• Clearance of all major exams (SSC, HSC, qualifying degree).
• Graduation - Mandatory.
• Experience in US healthcare.
• Six Sigma Yellow Belt/Green Belt is mandatory
• Must have 1 year of QA work experience
• Develops and maintains positive working relationships with others
• Shares ideas and information
• Assists colleagues unprompted
• High customer service ethic is passionate about meeting customer expectations and improving service levels.
• Keeps pace with change acquires knowledge/skills as the business evolves.
• Handles confidential information with sensitivity.

Candidate should be ready to work in different shifts, including night shift