Analyst - Quality Assurance - RKT

Job Summary

Quality Assurance Analyst II - IN. Perform QC/QA review of communications by sampling delivered communications, and review the content to ensure it was displayed correctly, and that all required information is included.

Analyst for QA/QC tower for RKT

Key Responsibilities and Duties

• Conduct Quality Control and/or Quality Assurance of the Document Management Control (DMC) Team processes who provide regulatory and transactional communications to participants.
• Manage assigned sample of cases to review and report findings, maintaining specified production/ efficiency metrics to ensure consistent and reliable service quality metrics
• Assist the development and updating of SOPs and Standard Work for lines of business in (business unit)

Educational Requirements

• University (Degree) Preferred

Work Experience

• No Experience Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

5IC

Skills

• Accountability
• Automation
• Business Acumen-Based Communication
• Business Process Understanding
• Client Relationship Management
• Critical Thinking
• Data-Based Decision Making
• Detail-Oriented
• Problem Solving